frequently asked
questions

Please arrive 5–10 minutes before your scheduled session time to allow for check-in and setup.

Absolutely. Personal props are welcome provided they are safe, clean, and suitable for an indoor studio environment. Please note that food and drinks are not permitted inside of the studio rooms, in an effort to safeguard our photography studio and equipment

Absolutely! Well-behaved pets are welcome at Brand Studios. For booking purposes, pets count toward your session occupancy just like a person. Each standard session includes up to two people/pets combined. Additional people or pets can be added for $10 each

Cancellation & Refund Policy We understand that plans change, and we’ll always do our best to accommodate our guests. Cancellations & Rescheduling Bookings may be cancelled or rescheduled free of charge up to 24 hours before your scheduled session time. Cancellations made within 24 hours of a scheduled session will be subject to a cancellation fee equal to 50% of the session value. Guests who do not attend their scheduled session without notice (“no-shows”) may be charged the full session fee. To cancel or reschedule your booking, please use the booking management link in your confirmation email or contact us directly. Late Arrivals Please arrive a few minutes before your scheduled session time. Guests arriving late may have their session time shortened to avoid impacting other bookings. Full booking fees will still apply. Refunds Guests who cancel more than 24 hours before their scheduled session are eligible for a full refund. Guests who cancel within 24 hours of their scheduled session will receive a refund of 50% of the session value, with the remaining 50% retained as a cancellation fee. Completed sessions are non-refundable. If Brand Studios must cancel a booking due to unforeseen circumstances, guests will be offered the choice of a full refund or rescheduling at no additional cost. Exceptional Circumstances We understand that emergencies happen. Requests for exceptions may be reviewed on a case-by-case basis at the discretion of Brand Studios. Questions? For assistance with your booking, please contact us at hello@brandstudios.ca or by phone at 906-631-7771